Installation

As part of our installation service, we will...

• Disconnect your old like-for-like appliance
• Remove plinths and furniture doors from your old appliance (where relevant)
• Remove & recycle any packaging from your new appliance
• Connect your new appliance to existing pipework and/or electric supply
• Fit & level the appliance in the space provided
• Refit furniture doors and plinths (where relevant)
• Allow for up to 1 hour on-site

As part of our installation service, we cannot...

• Make any alterations to existing plumbing or electrical connections
• Connect the appliance if it does not fit safety guidelines
• Make any alterations to kitchen cabinetry or worktops
• Install cooker hoods
• Alter any part of your property to gain access

To ensure your installation service runs smoothly, we’ll need you to check…

• There's easy/safe access to your property with the new boxed appliance
• Your appliance will fit into the existing space
• Existing pipework/power supply is accessible and in good serviceable condition
• Your electrical connections are within 1.5 metres of where the appliance is going
• Your electrical connections are suitable for your new appliance.
• Your stop valves are working correctly (for wet appliances)
• Where relevant, the existing panel door is in a suitable condition to be re-fitted

Please note that should a connection failure occur due to lack of information or non-compliance, we may find it necessary to apply a charge for the failed connection.

Should you have any questions, please do not hesitate to contact us.

Installing appliances requires a specialist two-man team, so lead times vary subject to installer availability. Typically, in-stock appliances can be installed within 7 days.

After you place an order, we'll be in contact to arrange a convenient installation date.

No installation is the same, so jobs vary from 20-60 minutes. For this reason, we're not able to provide you with an accurate installation timeslot. That said, we will give you a call to let you know we're on the way.

Please ensure that you are available all day on your selected delivery/installation date.

Due to their complexity, we are unable to provide you with an installation timeslot. For this reason, please ensure that you are available all day on your selected delivery/installation date.

Similarly, sometimes we simply may not be able to deliver your appliance(s) on your requested date (for example, due to traffic or extreme weather events). For this reason, we ask that you do not book any tradespeople until your order is in your possession and you have inspected the appliance(s).

If you're not going to be available on your chosen delivery/installation date, please notify RDO by 12pm one working day before your delivery/installation is due. If this is not done, failed delivery or re-delivery charges may apply (detailed in our Terms & Conditions).